Support

Getting Support

Profex is a non-commercial open-source project. We do not offer commercial support, nor guarantee specific response times or any response at all. Voluntary support is provided depending on free capacity.

In order to successfully process a support request, we recommend that users provide the following information in the initial request:

• A description of the problem
• Instructions on how to reproduce the problem
• The refinement project archive in question (Project → Save project backup)
• The Profex log file (Locations → Log file)

The log file contains information about save paths and file names. Before submitting the log file or project backup, clarify if sharing this data is acceptable under the support privacy policy.

E-mail: support@profex-xrd.org

Support Privacy Policy

E-mails, sender information, as well as data sent as attachments to the Profex support address are stored on the hosting servers as well as on local systems exclusively for processing the support request. Contents and attachments of e-mails will be deleted at the latest 6 months after completion of the support request. Contact data (e-mail address and name) are not automatically deleted, but deletion can be requested at any time by sending an e-mail to the Profex support address. The deletion will be executed within 72 hours.

All transmitted data will be treated confidentially, it will not be passed on to third parties. If a transfer to a third party is necessary to process the support request, we will obtain the prior consent of the sender.

By sending a message to the Profex support address you agree to this privacy policy. If you do not agree with the terms, please refrain from contacting us via this address. An already given consent to the privacy policy can be revoked at any time by sending an e-mail to the support address. All data transmitted by the sender up to this point, including the request for deletion, will be deleted within 72 hours.